Account and sign-in
Use the same email that owns your workspace. If Google sign-in or an email link fails, include the address you used and the error shown on screen.
Open sign-inLoresta support
How can we help?
Start with the one that fits you.
Bought something from a creator?
Sign in with the email you paid with. Creators answer questions about their own work.
Running a Loresta workspace?
Choose the fastest path
Start in your workspace when possible, so your account details stay connected to the right owner.
Billing and subscriptions
Workspace owners can open Billing to review their plan, manage renewal, and launch the secure Stripe customer portal.
Open billingCreator payments and refunds
For a creator purchase, payout, duplicate charge, missing benefit, refund, or dispute, email the receipt address, creator page, amount, and transaction date. Never send card or bank numbers.
Contact payment supportX and Instagram connections
Tell us which platform you connected, the approximate time of the attempt, and the message you saw. Never send us your social account password.
Open connectionsPrivacy and data requests
Email from your workspace address so we can verify ownership before helping with an export, disconnection, or deletion request.
Read privacy policyKeep private access private
Loresta support will not ask for passwords, one-time codes, recovery codes, raw API keys, or full payment card details.
Official support emailsupport@loresta.co
For account-specific help, contact us from your workspace email.