Settings, team, billing, and payouts
Daily creator work and sensitive account controls live in different places. Open Settings and search for the thing you want to change.
Team access
Section titled “Team access”Pro includes one team member, such as a manager or assistant. Studio has no set limit. Invite people with their own login and the narrowest role that covers their work. Invitations expire after seven days. Nobody needs your password or your social logins.
| Role | Typical access |
|---|---|
| Owner | Everything, including team, billing, payouts and deletion |
| Admin | Setup, connections, Page, offers, automation and daily work |
| Operator | Message decisions, approved content, media and supporters |
| Analyst | Analytics and the activity list |
| Billing | Plans, invoices, tax, earnings, refunds, disputes and payouts |
| Viewer | Read-only views |
Sensitive changes are recorded in team activity. Transferring ownership needs a separate confirmation and makes the previous owner an Admin.
Notifications
Section titled “Notifications”For messages that need you, new supporters and purchases, and Loresta tips, choose instant, a digest or off. Quiet hours and delivery methods are separate. Phone alerts need a registered device and permission. In-app alerts keep working when phone alerts are off.
Plans and reply usage
Section titled “Plans and reply usage”Open Plans in Settings to compare plans. The Loresta fee on Page orders depends on your plan. Stripe processing is separate, the same on every plan, and shown as its own line.
| Plan | Price | Page fee | Replies a month | Connections |
|---|---|---|---|---|
| Free | $0 | 8% | Fair use, 300 sends | None |
| Creator | $19 a month or $180 a year | 5% | 500 | 3 |
| Pro | $79 a month or $790 a year | 3% | 3,000 | 6 |
| Studio | $399 a month or $3,960 a year | 3% | 10,000 | 24 |
Free is useful on its own. Loresta drafts replies for your Page, supporter notes and Loresta messages, and can answer them on its own from your saved answers. Anything unusual comes to you. A quiet limit of 300 sends a month applies, and you are told when you pass 80%.
Free has no Instagram, Facebook, X or TikTok inbox. Connecting any of them, drafting for them or sending to them is the paid upgrade. If you move down to Free, old connections pause until you upgrade again. A plan never adds something an app does not allow.
On a paid plan you can set when to be warned, set an optional limit on extra reply spending, or pause paid replies. Plan usage can be a little behind, so replies count toward your limit as soon as they are set aside.
Choose or change a plan
Section titled “Choose or change a plan”A plan and billing cycle you picked before signing up carry into checkout. You do not need an inbox connected to buy a plan, and buying one does not turn on any replies.
To change a plan, review the preview of the charge or credit and confirm once. If the preview expires or your subscription changes, review a new one. A failed payment does not apply the new plan. If the result is unclear, refresh billing and look at the saved change before trying a different one.
Payment recovery
Section titled “Payment recovery”If a subscription payment fails, your paid access continues for seven days. Retries do not restart that clock. Update your card in Plans. Recovery restores normal billing. If the seven days pass without payment, you move to Free. Team access follows the same rule.
Payments and payouts
Section titled “Payments and payouts”Open Finances to connect Stripe, check your available, pending, in-transit and paid-out balances, and review refunds and disputes. Stripe collects your identity and bank details. Loresta does not store them. Referral and affiliate rewards are also paid out through Stripe.
If you joined with an invite code or link, there is no Loresta fee on your first $500 of one-time Page sales, for 90 days from your first sale. Until then the clock has not started. Finances shows how much is left and until when. Stripe processing still applies, and a refunded sale does not give the allowance back.
An order is not a payout balance. A refund is final once Stripe completes it, and a membership choice can change future access. Check the order, the delivery and the supporter’s access before you resolve a payment.
Look at Tax in Finances for what applies to your sales. You are responsible for your own income taxes and for anything you sell outside Loresta.
Privacy and deletion
Section titled “Privacy and deletion”Use privacy settings to ask for an export of your account data, or to delete your account. Deletion first checks active memberships, unpaid or disputed money, payouts and connected apps before it can finish. If an export cannot include everything, it fails instead of handing you a partial copy.
Importing message history, messages to supporters, public recognition and marketing consent are separate choices. Read data and privacy and security before you connect an app.
Help searches the guides, suggests the right control for the page you are on, runs setup checks that change nothing, and lets you open a support case. A case never triggers a refund, retry, send or account change by itself.